Solution Brief
Leverage AI Now to Enhance Member Engagement & Experience
Artificial intelligence (AI) has emerged as a powerful tool to revolutionize healthcare consumer engagement. However, implementing AI solutions can be challenging for health plans. The risks associated with AI-based decision-making are significant.
Understanding the complexities and potential applications of AI is daunting. And the pace of change of AI technology capabilities is faster than that of any previous technology advance.
However, the potential to achieve dramatic improvements in cost structure, to drive step-function increases in member relationship management effectiveness, and to leapfrog competition with game-changing approaches is directly in front of us. Engagys is prepared to support clients who choose to navigate the complexity and the risks in order to transform their businesses.
Our team has developed and deployed Retrieval Augmented Generation (RAG) tools, trained agent assist tools for the call center, evaluated AI vendors, performed AI technology gap analyses, and established AI-enabled views of the future for member engagement. Since we are narrowly focused on healthcare consumer engagement, our focus is to leverage AI such that we generate cost savings, enhance member engagement & experience, and drive member behavior change.
