Case Study
Effective condition and care management strategies do more than enroll members—they sustain engagement, inspire behavior change, and improve outcomes. Yet many plans face challenges with fragmented outreach, inefficient workflows, and low consumer engagement.
Engagys delivers full-spectrum solutions for programs such as GLP-1 Weight Management, Hypertension, Diabetes, Smoking Cessation, and more, with approaches that include:
Focused Enrollment Campaigns: Multi-channel outreach strategy leveraging phone, IVR, email, SMS, and mail – with an option to optimize through your marketing automation platform like Salesforce to streamline workflows and boost enrollment for your intended audience.
Behavioral Science-Driven Messaging: Proven content strategies using behavioral science techniques to reduce barriers, motivate action, and sustain engagement.
Team Coaching & Enablement: Equip front line staff with behavioral science coaching, scripting, and conversation skills to deepen connections and outcomes.
Data-Driven Program Refinement: Use real-time feedback and performance metrics to continuously improve impact.
Client Results
- 2x increase in coaching program enrollment through data-driven audience selection and personalized messaging
- 11.2x higher re-enrollment in smoking cessation program (intervention vs. control)
- 37% more cost-effective to use non-clinical CSRs with behavioral science training
- 20% increase in member confidence managing their condition and medical device
- 80% sustained engagement in a year-long hypertension program
- 57% of members achieved blood pressure control through monthly personalized education
Improve condition management enrollment with behavioral science techniques
Improve condition management enrollment with behavioral science techniques
Improve condition management enrollment with behavioral science techniques